Friday 13 February 2015

Customer Experience Optimization: How to Prevent Warehouse & Inventory Errors with Cloud Management

Customer experience can make or break your ecommerce business.

In fact, 89% of consumers have stopped doing business with an ecommerce company after a bad experience, and a customer is 4X more likely to buy from a competitor if the bad experience was service-related rather than price-related.

What’s more is that consumers are 2X more likely to share a bad experience online than they are a positive one. To account for that negative experience, it would take 12 positive reviews to convince readers that the one issue was resolved.

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